We hope you are thrilled with your purchase from The Tots Trove, but should you wish to make a return or exchange please read below.
In the first instance, please email us at firstname.lastname@example.org
▼ Please handle our products with great care, as we are not able to refund or exchange anything that is not in pristine condition, unused, unworn, in original packaging.
▼Original branded packaging is sometimes part of the product. We cannot return or exchange any items with damaged or deface branded boxes/packaging.
▼Always include your full name, address and order number inside the returned package.
▼Please return your items as soon as possible (within 21 days of receipt, or 10 days for sale/discounted items.)
▼ALL personalised items are non refundable unless faulty.
▼Returns are made at your own expense and risk. It is recommended that you use a recorded service. Returns that are lost or damaged in the post are not our responsibility. Always obtain proof of postage from the post office.
▼Return and exchange postage is non-refundable. Our returns address is The Tots Trove, 4 Frant Road, Brighton & Hove, East Sussex, BN3 7QS